7. Can a relative or friend of the insured person file a claim on behalf of the insured?
Yes. In the case of accidental death, a relative or friend can immediately file a claim on behalf of the insured person by clicking 'Claim Now' in the Alipay YAS mini-app, providing personal information, and YAS will have a representative contact you to handle the claims process.
If needed, you can also immediately email:
[email protected] or contact YAS representatives via WhatsApp at 8402 8937 (messages only).